Al Qasr Metropole - Amman

Not sure if the booking was received because I got an upgrade into the Royal Suite :-) but without any questioning, just by showing the printed booking confirmation from Booked.net Understandably I was very pleased about excellent service, rooms and food also!

The hotel is under renovation that some odor is inevitable and I'm quite allergy to it. And the air-conditioning system is shut down (no prior notice), it's fine if the weather is still cool nowadays. I left the GPS charger at the hotel and luckily, they can find it in a prompt action and allowed Hertz to take it back.

1/ No kettle is provided for making tea. When i asked the Front Desk, the guy told me to buy it ourselves !!!! 2/ Odor - renovation. You can smell it at your room. 3/ Shut down air-conditioning service without notice.

Convenient location with free wireless internet - good restaurant and night club in hotel.

Some restaurant and security staff appeared to have difficulty communicating in language other than Arabic

The ac didnt work properly so I asked the management to fix it. No one responded to my frequent requests. The same happened with Wireless internet fixing request. I had to change the hotel the next morning after a horrible night.

Good place to relax and organize ourselves prior to leaving Jordan after long Middle Eastern trip.Located in very nice area of Amman.

Two of 3 restaurants were closed for renovation, so lack of anything "local". Needed to eat out. Lack of pool was a pity.

The staff were all courteous and helpful. the hotel is located in a quiet area ...no noises or disturbances..The bed was comfortable...The room was a bit small in size but adequate.

The water was not hot enough in the morning though acceptable at nightime. The safety deposit box was not working and I reported that twice but nothing was done about it. The TV remote controller needed fresh batteries and the TV had limited selection of channels.

Staff very friendly & courteous. Rooms spotless. Located in a residential area so reasonably quiet but in an easy 5 minute walk you can be in bustling streets with all sorts of restaurants & shops. Taxis easy to get when going to other parts of Amman. A large fitness centre just a block away. I visit Amman regularly & always stay here.

Very happy with hotel but suggest they have tea making facilities in all rooms or at least upon request.

quiet rooms, profissional staff, excelent food

Welcoming and helpful staff. Nice reception, bar and restaurant. Pleasant rooms with all requred amenities.

Excellent location, clean and helpful staff. Buffet breakfast delicious.

The rooftop restaurant was undergoing renovation work, which was a shame.

The staff

The room was not aligned with the boutique concept of the hotel

You can't tell from the information on the internet, but this is a very stylish, modern-looking hotel that compares favorably to boutique hotels in the U.S. I worried that it would be some shabbily run local hotel, but it's far from that! It's not overkill like Le Meridien or the Kempinski, but it's very nice and far less expensive.

The staff was a little bit snobby for some reason.

The people who work here are fantastically helpful and nice. The breakfast - included in the room rate - is very good.

Our rooms on the first floor looked out on a somewhat ugly flat roof. We asked to be moved to a higher floor, which they were happy to do.

Breakfast was good, internet was free and reliable, room was clean comfortable.

The reception and ground floor appearance is excellent. The rooms just need to be updated a little to match what one sees on the ground floor.

Rooms a little small but ok. The elevator was a little slow.